BEC试题:商务英语考试试题(1)

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六、阅读下列短文，从 a 、 b 、 c 、 d 四个选项中选出一个最佳答案。 ( 每小题 1 分，共 10 分 )

the year 2000 has been tough for online retailers. changes in the market have driven many sites out of business, and many others are only barely surviving. the holidays, promising greatly increased sales, offer hope for many emerce sites. the good news for retailers is that the holiday market will grow; this year's holiday sales are predicted to be 66% higher than last year's.

in a year when over half the u.s. population has access to the inte, emerce sites can expect dramatic increases in site traffic before the holidays. forrester research predicts $10 billion in holiday revenues, and jupiter forecasts the u.s. holiday market as $12 billion. gartner group predicts $10.7 billion in north american holiday sales and worldwide sales of $19.5 billion.

while revenue estimates vary, it's clear that holiday 2000 will be big for emerce. customers will shop online this holiday season for convenience; by shopping online, customers avoid crowds, transportation hassles, and inconvenient store hours. one customermented in our tests that she would shop online “ to avoid the hassle of going to different stores. ”

despite the eager shoppers and the predictions of a big holiday season, there is bad news for online retailers: the emerce industry is losing billions of dollars in potential sales. shoppers want to purchase online, but many sites make it too hard to buy.

to gain the most from the holiday season, sites must pursue a simple strategy: improve the customer experience. improving the customer experience can yield an additional $8 billion in north american sales, and $14 billion in worldwide online sales this holiday season.

according to gartner group projections, worldwide online revenues for the holiday season will be $19.5 billion.

in our consumer tests of major sites across key holiday categories, we found that 43% of buying attempts failed. these findings suggest that the $19.5 billion represent only 57% of potential sales this holiday season.

lost sales due to poor customer experience thus total more than $14 billion: · $34.2 billion － $19.5 billion=$14.7 billion.

it is worth noting that our $14 billion does not include future losses due to poor experience this holiday season. millions of consumers will shop online for the first time this holiday season. if they have a good experience, they are likely to continue shopping on their favorite sites in the future. if they have a bad experience, they will likely never return to the sites where they were unable to buy(if indeed they return to shop online at all).the actual losses due to poor customer experience may thus be significantly higher than our $14 billion estimate.

in our tests, problems with the checkout process were the greatest cause of failed purchase attempts. more than 40% of failures were due to difficulty with checkout. customers had found a product they wanted, added it to their cart and decided to place an order. they were ready to buy and wanted to pay. unfortunately, the checkout process was too difficult and made it impossible for them to buy.

there were several different types of problems that arose in the checkout process.the most important lesson is that poor checkout experience will cost the industry billions in holiday sales.

1pared with last year's holiday sales, this year's will be ______.

a. lower b. twice lower

c. higher d. twice higher

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2.forrester research, jupiter and gartner group all suggest that in 2000 ______.

a. holiday sales for emerce sites in every part of the world will increase a lot

b. holiday sales for emerce sites in every part of the world will decrease a lot

c. holiday sales for emerce sites in some parts of the world will increase a lot

d. holiday sales for emerce sites in some parts of the world will decrease a lot

3.by shopping online, people can avoid ______.

a. traffic jams b. crowds

c. getting up early d. both a and b

4.it is implied by the author that ______.

a. it is difficult to buy things on some sites

b. it is difficult to buy things on all sites

c. it is easy to buy things on all sites

d. it is easy to buy things on few sites

5.if sites made it easier to shop and buy, sites' actual ie would ______.

a. be the same b. decrease a lot

c. increase a little d. increase a lot

6.the emerce industry is losing much money in potential sales because ______.

a. people are not familiar with many sites

b. about half of the buying attempts fail

c. many people don't have the access to the inte

d. there is too muchpetition from traditional business

7.emerce sites can earn more money from the holiday season by _______.

a. improving the customer experience

b. forming valid identification

c. advertising widely

d. providing more content

8.problems with ______ were the chief cause of failed buying attempts.

a. electronic signature b. the checkin process

c. the checkout process d. registration

9.what attitude does the author hold when describing the sites' loss of revenue?

a. emotional b. objective

c. critical d. pessimistic

10.which of the following techniques is most used in the text?

a. exemplification b. definition

c.parison d. contrast

七、英译汉 ( 阅读下面的短文，然后将划线的句子翻译成汉语。每小题 2 分，共 10 分 )

making the transition to e-business can be daunting.(1) there is so much to do, so many questions to answer, so many possibilities to explore. how do you know where to start?

when you begin planning an e-business, the most important thing to remember is that you shouldn't try to do everything at once. biting off more than you and your team can effectively handle can be as big a problem as doing nothing.(2) focus your initial e-business efforts on those areas that can most immediately gain from the investment. this lets you pick a targeted starting point, with clear goals and boundaries, so you can build the foundation from which other e-business initiatives will flow.

(3) intel took this advice to heart when it began planning the intel(r) e-business web site. rather than attempting to remake the entire intel business infrastructure — a truly daunting task for a global corporation with over 65,000 employees — thepany focused on its direct customers, including oems and distributors.(4) the idea was to focus on customers who already had a relationship through intel field sales and customer support , and find ways to improve that relationship through the inte.

(5) “ we picked one thing we could build very quickly and deploy to our customers, ” says sandra morris, director of intel's inte marketing & emerce.

八、汉译英 ( 请把下列汉语句子翻译成英语，每小题 2 分，共 10 分 )

1. 我们要事先准备所有申请材料。 (in advance) 本文共5页： www.gaofen123.com

(economic deflation)

4. 我们讨论企业的产品和服务以及行业和英特网的信息。 (along with)

5. 那将给你以极大的竞争优势。 (advantage)

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